We hope you will be able to find the answer to your question in
the list below. If not, please contact our Help Desk via email by
clicking here (please allow 24 hours for a
response). Or you may call toll-free 877-824-8531 between the hours
of 8 am 6 pm (Central Standard Time). Thank you.
1. Security
Is my information/donation secure? A
secure connection is an encrypted exchange of information between
the website you are visiting and Internet Explorer. Encryption is
provided through a document the website provides called a
certificate. When you send information to the website, it is
encrypted at your computer and decrypted at the website. Under
normal circumstances, the information cannot be read or tampered
with while it is being sent, but it's possible that someone might
find a way to crack the encryption. Click on the following website
to find our more about security and certificates
https://www.verisign.com/repository/cps/index.html
Is my child’s information and image
protected? Yes, Convio strives to protect your
information. In Internet Explorer you will see a lock icon in the
security status bar. The security status bar is located on the right
side of the address bar.
2. Registration
I am the event coordinator, how do I register
online?
Visit americanheart.org/jump or americanheart.org/hoops and click on
the “Event Coordinators” box to get started. Click on your state,
then type in your school’s name, city and state. Go to the next
step. Choose the Event Coordinator (Teacher) option and make a
personal donation if you would like. Go to the next step. Add in
your contact information, create your user name and password and
complete the additional information needed at the bottom. If you do
not have a registration code, contact your American Heart
Association representative. Review your information and then
complete!
I am a student, how do I register online?
Visit americanheart.org/jump or americanheart.org/hoops and click
“Register” to get started. Click on your state, then enter the first
few letters of your school’s name, or enter the city, to find your
school. Click on your school’s name, and click on Join Team. Add in
your contact information, create your user name and password and
complete the additional information needed at the bottom. Review
your information and then complete!
I am a coordinator, where do I get my school
registration code?
Your local AHA representative will provide you with your school
registration code. Don’t know your local contact? Click here to
see the representative for your area. (The hyperlink should take
them to the list of CSMs)
I am receiving an error during registration, what should
I do? Click Here for assistance. You will be connected
to the customer service form for Charity Dynamics. AHA has partnered
with Charity Dynamics resolve all technical site issues.
I accidentally registered under the wrong school, what
should I do? Click Here for assistance. You will be connected
to the customer service form for Charity Dynamics. AHA has partnered
with Charity Dynamics resolve all technical site issues.
3. Heartquarters
How do I see and print a Team Progress/Donation
Report?
Click the “Progress” tab after logging into your Heartquarters and
choose the “Team” view available on the right side menu. Scroll
down to the “School Team Information” section of the page where you
can view participating students and print out a report.
How do I print out my personal Donation
report?
Click the “Progress" tab after logging into your Heartquarters and
scroll down to the “Print Gift History ” section of the page. You
can go up to file and then print or click on the printer icon to get
a listing of your donors.
Why is my picture not loading?
Images must be .jpg or .gif files. Uploaded images will be
automatically resized to fit in a 300 x 400 pixel space. The maximum
acceptable file size is 4 Mb. If you are unable to load pictures
that are in the correct format, Click Here for assistance. You will be connected
to the customer service form for Charity Dynamics. AHA has partnered
with Charity Dynamics resolve all technical site issues.
Why is my video not loading?
You video may not be loading for several reasons. Click here for
assistance. You will be connected to the customer service form for
Charity Dynamics. AHA has partnered with Charity Dynamics resolve
all technical site issues.
Can I put both a video and picture on my
Heartquarters?
Students may put a video OR a picture on their website. The system
does not allow you to have both active on your site.
4. Donations
How does the American Heart Association utilize the
contribution?
To get more information on how the American Heart Association uses
your contributions, please visit our website at
http://www.americanheart.org.
How do I change the information that is showing in the
Fundraising Honor roll? Click Here for assistance. You will be connected
to the customer service form for Charity Dynamics. AHA has partnered
with Charity Dynamics to resolve all technical issues.
All of my donors are not showing up on the scroll
mechanism?
As your donors make a contribution, they have the option of whether
or not to have their name in the recognition scroll.
How can I see who has donated to me?
Go to the Log-in section on the site. Use the Username and Password
that you received when you registered for the event. You can then
view your donor list and the amounts that have been
donated.
How do I make a matching gift?
If your company has a matching gift program you will need to request
a matching gift form or find out if it can be done on-line. Be sure
to give your completed form/confirmation to the participating
student so the matching gift can be included in their total. Check
to see if your company will match your contribution
www.matchinggifts.com/aha.
I made a mistake while donating (wrong amount, duplicate
donation)? Click Here for assistance. You will be connected to
the customer service form for Charity Dynamics. AHA has partnered
with Charity Dynamics to resolve all technical issues
I am not seeing my donation? Did it go through?
Click Here for assistance. You will be connected
to the customer service form for Charity Dynamics. AHA has partnered
with Charity Dynamics to resolve all technical issues
Can I donate from oversees?
yes, when typing in your billing information and get to the country
field, be sure to click on the drop down list and make your
selection.
Can I add in cash and checks?
Only credit/debit card donations can be processed. Cash or checks
should be given to teacher who is coordinating the event at the
school. The teacher will total all donations for each
student.
Can friends and family make a donation to a participant
by going through the main website?
For safety reasons you cannot search for a specific student. Please
contact the student to donate through their URL.
I did not get a receipt for my donation. Can I get
one? Click Here for assistance. You will be connected to
the customer service form for Charity Dynamics. AHA has partnered
with Charity Dynamics to resolve all technical issues
5. General
Will Convio put my name on a mailing list?
All data entered into Convio is owned by the American Heart
Association. We will not allow Convio to put any of our constituent
names on a mailing list.
